{"id":2453,"date":"2022-11-09T13:04:21","date_gmt":"2022-11-09T13:04:21","guid":{"rendered":"https:\/\/ebdalafaq.com\/?page_id=2453"},"modified":"2022-11-09T14:43:06","modified_gmt":"2022-11-09T14:43:06","slug":"customer-relationship-management-crm","status":"publish","type":"page","link":"https:\/\/ebdalafaq.com\/fr\/our-services\/customer-relationship-management-crm\/","title":{"rendered":"Gestion de la relation client (CRM)"},"content":{"rendered":"<p><strong>&quot;Afaky CRM&quot; vous permet de suivre le marketing, les ventes, les horaires de trafic, le ciblage, les communications, le support et les r\u00e9clamations clients de mani\u00e8re simple et centralis\u00e9e. Il permet \u00e9galement \u00e0 vos employ\u00e9s de soumettre des rapports quotidiens sur les t\u00e2ches accomplies et enregistr\u00e9es pour r\u00e9f\u00e9rence \u00e0 tout moment\u00a0; ce qui augmente leur productivit\u00e9 et vous aide \u00e0 \u00e9valuer leur travail\u00a0; &quot;Le programme de gestion de la relation client Afaky (CRM)&quot; am\u00e8ne votre organisation au plus haut niveau d&#039;efficacit\u00e9 et de professionnalisme.<br \/>\n<\/strong><strong>Caract\u00e9ristiques du programme :<br \/>\n<\/strong><strong>-Organize visit dates and follow-ups (Contact &#8211; Mail &#8211; Interview) with your current and potential customers and create a convenient follow-up visit schedule.<br \/>\n<\/strong><strong>The possibility of distributing customers to employees according to the competence and connect each customer to an employee or delegate.<br \/>\n<\/strong><strong>The possibility of identifying a user for each delegate or employee and determining his\/her own powers.<br \/>\n<\/strong><strong>The possibility of determining the current type of follow-up and the type and timing of the next follow-up so that each employee can know the next follow-up.<br \/>\n<\/strong><strong>The ability to close the follow-up process to customers whose follow-up has been completed and served to the fullest.<br \/>\n<\/strong><strong>The possibility of adding feedback on each follow-up process.<br \/>\n<\/strong><strong>The possibility of attaching files related to the follow-up done.<br \/>\n<\/strong><strong>The ability to save all customer data and all follow-up with customers thus assists all employees and various company departments (marketing department, sales department, technical support department, customer service department and other departments) in implementing and monitoring all their tasks towards customers and their managers. In the end, the company&#8217;s management is given detailed reports on all that has been done between their employees and their customers.<br \/>\n<\/strong><strong>-The possibility for all employees to write daily reports about their assigned tasks.<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>\u201cAfaky CRM&#8221; allows you to follow up marketing, sales, traffic schedules, targeting, communications, support and customer complaints in an easy and centralized manner. It also&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":1411,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2453","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ebdalafaq.com\/fr\/wp-json\/wp\/v2\/pages\/2453","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ebdalafaq.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ebdalafaq.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ebdalafaq.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ebdalafaq.com\/fr\/wp-json\/wp\/v2\/comments?post=2453"}],"version-history":[{"count":4,"href":"https:\/\/ebdalafaq.com\/fr\/wp-json\/wp\/v2\/pages\/2453\/revisions"}],"predecessor-version":[{"id":2508,"href":"https:\/\/ebdalafaq.com\/fr\/wp-json\/wp\/v2\/pages\/2453\/revisions\/2508"}],"up":[{"embeddable":true,"href":"https:\/\/ebdalafaq.com\/fr\/wp-json\/wp\/v2\/pages\/1411"}],"wp:attachment":[{"href":"https:\/\/ebdalafaq.com\/fr\/wp-json\/wp\/v2\/media?parent=2453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}